Support
We’re here to help. Reach out or check our troubleshooting guide.
Contact us
For questions, bug reports, or feedback, email us at:
info@quailsofts.comWe typically respond within 1–2 business days.
Troubleshooting
Common issues
Several factors can cause differences: employer-specific deductions (401k, health insurance, etc.), additional state or local taxes, bonuses taxed differently, or rounding. NetPay uses standard withholding tables—your employer may use different methods. Add custom deductions in the app for better accuracy.
We support all 50 US states plus DC. If you can't find your state, ensure you've selected 'United States' as the country and scroll the state list. Some territories may have limited support. Contact us if you need additional locations.
Try force-quitting and reopening the app. Ensure your device is running the latest iOS or Android version. If the issue persists, email us at info@quailsofts.com with your device model, OS version, and a brief description of what you were doing when it crashed.
On iOS: Go to Settings > Restore Purchases. On Android: Open the app menu and tap Restore Purchases. Ensure you're signed into the same App Store or Google Play account used for purchase. If it still doesn't restore, email info@quailsofts.com with your receipt or order ID.